MyHazMate
Frequently Asked Questions
Find answers to common questions about MyHazMate, your workplace chemical register and how SDS records are handled.
Getting Started8 questions
How do I download MyHazMate?
MyHazMate is available on both the App Store (iOS) and Google Play (Android). Search for "MyHazMate" or visit our download page for direct links. You can also create your account and start your 30-day free trial online — no app download needed to sign up.
How do I create an account?
You can register in two places: (1) online at account.myhazmate.com.au/register — enter your company name, your name, email and password; or (2) open the app and tap "Register" with the same details. You'll receive a confirmation email to verify your account. Once verified, you can start adding materials immediately from either the app or the web portal.
What's included in the 30-day free trial?
The free trial gives you full access to the features included in the plan you select at sign-up, for 30 days: AI label scanning, automatic SDS search & tracking, site QR codes and user management. Site, user and material limits are the ones for that plan. You won't be charged until the trial ends, and you can change plan any time during the trial.
Do I need to enter payment details to start?
Yes. You first choose a subscription plan, then start your 30-day free trial on that plan. A payment method is required at signup — either a card (for subscriptions via the website, billed by AI Experts Pty Ltd through Stripe) or a store payment method (for subscriptions via the App Store or Google Play). You will not be charged during the 30-day trial. After the trial ends, your chosen plan automatically continues unless you cancel before the trial ends (at least 24 hours before, for Apple / Google in-app subscriptions).
How do I add my first material?
From the Materials screen, tap the "+" button. You can either scan a product label using AI photo recognition (recommended) or enter details manually. The AI will automatically identify the product name, manufacturer, and DG class from the label.
Can I import my existing register?
Currently, materials need to be added individually using the app. However, with AI photo scanning, you can quickly add multiple materials by photographing their labels in succession. Bulk import via CSV is planned for a future update.
Is there a desktop version?
The MyHazMate mobile app for iOS and Android is the primary way to manage materials day-to-day — it's designed for on-site use where you need to scan and update materials. A web-based desktop version is included with the Enterprise plan, and is available as a paid add-on for Scale plan customers. Lower plans remain mobile-only for now, with broader desktop access on our roadmap.
What devices are supported?
MyHazMate works on iPhones and iPads running iOS 13.0 or later, and Android phones and tablets running Android 8.0 or later. The app is optimized for both phone and tablet displays.
Materials & SDS10 questions
How does AI photo scanning work?
Point your phone camera at any product label and tap "Scan". Our AI (powered by Claude) reads the label and extracts the product name, manufacturer, UN number, and Dangerous Goods class. It works on tins, bottles, drums, and even faded or partially damaged labels.
How does automatic SDS fetching work?
When you add a material, MyHazMate searches manufacturer sources and known databases for a matching SDS PDF. The suggested SDS is presented for you to review and confirm — you always retain final say. Once confirmed, we extract the issue date, calculate the expiry (5 years from issue) and store the file securely in the cloud.
What if an SDS can't be found automatically?
If MyHazMate can't find a matching SDS, the product shows as "Pending". Our system emails the supplier on your behalf to request one and follows up. Our team also contacts suppliers directly when needed. You can also upload an SDS yourself at any time. We don't guarantee an SDS can be found for every product (some are discontinued or from foreign suppliers), but the searching and follow-up is on us, not you.
How do I know when an SDS is expiring?
Each material shows an SDS status: Active (green), Expiring Soon (orange, within 30 days of expiry), Expired (red), Aged (purple, older than 5 years but not yet re-verified), or Pending (still searching). The app tracks all issue and expiry dates automatically — you don't need to remember or check manually.
Why do SDS documents need to be less than 5 years old?
Under model WHS Regulations, Safety Data Sheets held for hazardous chemicals should be no more than 5 years from issue date. This makes sure the safety information you rely on is current — manufacturers may change formulations or discover new hazards over time. State-specific rules may apply.
Can I view SDS documents in the app?
Yes. Tap any material and then tap "View SDS" to open the full Safety Data Sheet PDF. This is particularly useful during inspections or when workers need to check safety information on-site.
What product categories are available?
MyHazMate includes 12 product categories: Paints & Coatings, Solvents & Thinners, Adhesives & Sealants, Cleaning Products, Fuels & Oils, Acids & Bases, Gases, Batteries, Pesticides & Herbicides, Fertilizers, Medical & Pharmaceutical, and Other.
What Dangerous Goods classes are supported?
All 9 UN Dangerous Goods classes are supported: Class 1 (Explosives), Class 2 (Gases), Class 3 (Flammable Liquids), Class 4 (Flammable Solids), Class 5 (Oxidizers), Class 6 (Toxic/Infectious), Class 7 (Radioactive), Class 8 (Corrosive), and Class 9 (Miscellaneous). Materials can also be marked as N/A if they're not dangerous goods.
Can I track quantities and lot numbers?
Yes, on Pro plans and above. You can record quantities in litres, kilograms, or units, and track lot/batch numbers for traceability. This is useful for inventory management and compliance with quantity limits for certain materials.
How do I delete a material from my register?
Open the material details, tap the menu (three dots), and select "Delete". Deleted materials are removed from your active register but the action is logged in your activity history for audit purposes.
Sites & Locations6 questions
What's the difference between sites and locations?
Sites are your physical work locations (offices, warehouses, job sites). Locations are storage areas within a site (e.g., "Shed A", "Cabinet 3", "Loading Bay"). Each site has its own materials register and emergency QR code.
How many sites can I have?
It depends on your plan: Starter (1 site), Pro (3 sites), Growth (10 sites), Scale (unlimited sites). You can upgrade your plan at any time to add more sites.
How do I switch between sites?
Tap the site name at the top of the Materials screen. A list of your sites will appear. Select the site you want to view. Each site's materials are kept separate.
Can I move a material to a different site?
Material transfer between sites is coming in a future update. Currently, you would need to delete the material from one site and add it to another. The material details can be copied to make this easier.
What happens to sites if I downgrade my plan?
If you downgrade to a plan with fewer sites, your excess sites will become "inactive". The data is preserved, but you won't be able to add new materials until you're within your plan limits or upgrade again.
Can I share sites between companies?
Sites are specific to your company account. If multiple businesses operate at the same location, each would need their own MyHazMate account with their own materials register.
Emergency QR Codes5 questions
What are Emergency QR Codes?
Emergency QR Codes are printable codes you can display at site entrances. When scanned, they show a read-only summary of the site's current chemicals — no login required. The page reflects the current information you've published for that site. The QR is intended for emergency services use.
How do I generate an Emergency QR Code?
Go to the Emergency QR screen from the app menu (also accessible in the web portal). Select a site and tap "Generate PDF". The PDF includes the QR code, your site address, and emergency contact information. Print it and laminate for outdoor use.
Is the site page always up to date?
Yes. The QR code links to a live web page that reflects your current materials register for that site. When you add, edit or remove materials, the page updates automatically.
What information does the emergency page show?
The emergency page displays: site name and address, the materials you've published for the site with quantities and storage locations, Dangerous Goods classifications and UN numbers, DG-class totals with colour-coded icons, and links to the SDS on file for each product. This is the same disclosure list described in our Terms of Service. Because the page is public (no login), consider what is appropriate to publish for your site.
Is the QR code page secure?
The emergency page is intentionally public — anyone with the QR code (or its URL) can scan it, no login required. It only shows the register information for that site (product names, quantities, locations, DG class, UN number and the SDS on file). It does not show your subscription details, users, activity log, other sites or any other account data. You choose what to display by choosing what materials you register in MyHazMate for that site.
Users & Teams7 questions
How do I add team members?
Go to Settings > Manage Users (Admin/Manager only). Tap "Add User" and enter their name, email, and create a password for them. Share these login details with them so they can sign in directly — no invitation email is sent.
What are the different user roles?
Manager: Full access including billing and subscription management. Admin: Can manage materials, users, and sites but not billing. User: Can view and add materials only. Each role has appropriate access for their responsibilities.
How many users can I have?
It depends on your plan: Starter (3 users), Pro (10 users), Growth (20 users), Scale (50 users). Enterprise plans are custom. The user count includes all roles.
Can users access multiple sites?
Yes. All users in your company can switch between and access all sites on your account. Site-specific user restrictions are planned for a future update.
How do I change a user's role?
Go to Settings > Manage Users, select the user, and change their role from the dropdown. Only Managers and Admins can change user roles.
How do I remove a user?
Go to Settings > Manage Users, select the user, and tap "Delete User". Their access will be revoked immediately. Their past activities remain in the activity log for audit purposes.
What if a user forgets their password?
On the login screen, tap "Forgot Password?". Enter the company name and email address, and a verification code will be sent to reset the password.
WHS Compliance6 questions
Is a hazardous materials register mandatory in Australia?
Yes. Under Australian WHS Regulations, any business that stores, handles, or uses hazardous chemicals must maintain a register that is readily accessible to workers and emergency services. The register must include all hazardous chemicals and their Safety Data Sheets.
Does MyHazMate meet Australian WHS requirements?
MyHazMate is designed for Australian workplaces and captures the information a hazardous chemical register typically needs: product name, manufacturer, quantity, storage location, Dangerous Goods classification and the current Safety Data Sheet on file. You remain the person conducting the business or undertaking (PCBU) responsible for meeting your obligations under model WHS Regulations and any state-specific rules that apply to you.
What should I do during a SafeWork inspection?
Open MyHazMate on your phone or tablet. The inspector can view your complete register, all SDS documents, storage locations, and quantities directly from the app. The Emergency QR code provides quick access without needing to hand over your device.
How often should I update my register?
Your register should be updated whenever you add new materials, remove materials that are no longer on site, or when material quantities or locations change. MyHazMate makes it easy to update on the spot using your phone.
Does MyHazMate track training records?
Training record management is not currently included but is on our roadmap. MyHazMate focuses on the hazardous materials register and SDS management aspects of WHS compliance.
Can I export my register for audits?
Full export to CSV/Excel is planned for a future update. Currently, you can share your register via the Emergency QR page link, or show it directly in the app. The Activity Log provides a complete audit trail of all changes.
Billing & Subscriptions8 questions
What happens after my trial ends?
Since you choose your plan before starting the trial, your subscription automatically continues on that plan when the trial ends. If you signed up on the website, you'll be charged by AI Experts Pty Ltd via Stripe. If you signed up in the app, you'll be charged through the App Store or Google Play. You can change plans at Settings > Subscription in the app, or on your account portal at account.myhazmate.com.au. To avoid being charged, cancel before the trial ends (at least 24 hours before, for in-app subscriptions).
What payment methods are accepted?
Payments are processed securely through the App Store (iOS) or Google Play (Android). All payment methods supported by these platforms are accepted.
Is there a yearly discount?
Yes! Annual plans are priced at 10 months instead of 12, giving you 2 months free. It's billed as a single payment for the year.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from Settings > Subscription. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device's subscription settings to cancel. You'll retain access until the end of your current billing period.
What happens to my data if I cancel?
Your data is retained for 90 days after cancellation. During this time, you can resubscribe and continue where you left off. After 90 days, your data is permanently deleted in accordance with our privacy policy.
Do you offer refunds?
Refunds are handled by the App Store or Google Play according to their policies. If you have concerns, contact us and we'll do our best to help.
Do you offer non-profit discounts?
Yes! We offer 20% off our standard plans (Starter, Pro, Growth, Scale) for registered non-profit organisations and educational institutions. For Enterprise plans, please contact us for more info. Get in touch with proof of your non-profit status to receive your discount code.
Data & Security6 questions
Where is my data stored?
Your data is stored securely using enterprise-grade cloud infrastructure (Supabase) with encryption and regular backups. We comply with Australian Privacy Principles.
Is my data encrypted?
Yes. All data is encrypted in transit (HTTPS/TLS) and at rest. Passwords are hashed using industry-standard algorithms. We follow security best practices to protect your information.
Is my data backed up?
Yes. Your data is automatically backed up daily with point-in-time recovery capability. We maintain multiple redundant copies to ensure your information is never lost.
Who can access my data?
Only users you invite to your company account can access your data. Our support team may access your data only when you request assistance, and only the minimum needed to help you.
Does the app work offline?
MyHazMate requires an internet connection to sync your data, fetch SDS documents, and use AI features. This ensures your register is always up-to-date across all devices and users.
Technical Support5 questions
How do I contact support?
You can reach us through the in-app support chat (Settings > Help & Support), or via our contact form. We typically respond within 24 hours.
The AI scanner isn't recognizing my label. What should I do?
Try these tips: ensure good lighting, hold the camera steady, make sure the label is in focus, and try to capture the entire label. If the label is damaged or faded, you can always enter details manually.
I'm getting an error message. What should I do?
Try closing and reopening the app. If the error persists, check your internet connection. If you're still having issues, contact support with a screenshot of the error message and we'll help resolve it.
Can I use MyHazMate on multiple devices?
Yes! Your subscription is tied to your account, not your device. Log in with your credentials on any supported device and your data will sync automatically.
How do I update the app?
Updates are distributed through the App Store (iOS) and Google Play (Android). Enable automatic updates in your device settings, or manually check for updates in your app store.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support